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ORDERS & PAYMENTS

What payment methods do you accept ?

We currently accept :

- Credit Cards – Visa, Mastercard, American Express

- Pay Pal

We do not offer payments by Bill. However, if there is no other option for you other that paying by Bill please contact us by email at info@niasha.fr and we will assist you.


Can I change/cancel the order once it is placed ?

If you have already placed an order and want to change it, please contact us at info@niasha.fr as soon as you can. We will do our best to make the change possible and adapt the order to your preferences. However, if the order has already been shipped, it is not possible to change or cancel it.

I passed my order today. When will it arrive?

Thank you for your order! We do our best to process the orders as soon as possible, or within 48 hours on business days. Please note that the order processing time may take longer during special events like Black Friday ou Sale.

Once your order is shipped, it is delivered by th Post within 2-3 business days with Colissimo and 5 business days with Mondial Relay. Please note this is an estimate and not a guaranteed delivery time – The Post does not operate during public holidays and can have delays on their side for other reasons, for which NIASHA is not responsible.

Do I get any samples?

Definitely! You can choose the samples you want directly in your cart, right before checking out. And you also get a free surprise mask with every order over 100€.

If you are in the samples-free club, we totally get it ! Simply don’t choose any samples and none will be added to your order.

Please do not add any samples to your cart when purchasing E-Gift cards, as the system will automatically calculate shipping fees, even if the gift card is over 45€.


I'm placing an order as a gift and don’t want any prices to be shown. What do I do?

We’ve got you covered – our invoices are sent by email only and no prices are ever shown in any packages we send out. Hope your friends enjoy the gift!

I purchased a Gift Card for a friend. How will it be delivered?

Our Gift Cards are virtual, meaning that they will be sent directly by email to you or your friend. We suggest you enter your own email so that once you receive the gift card you either forward it to your friend with a personal message or print it out.

Please do not add any samples to your cart when purchasing E-Gift cards, as the system will automatically calculate shipping fees, even if the gift card is over 45€.

I received an E-Gift Card. How do I use it ?

Simply enter the gift card code during checkout in the field “Gift Card or discount code” and click “Apply”. The amount of the gift card will be deducted from your cart total.

You have multiple gift cards? Awesome - you can enter multiple codes one after the other.

Bonus: you can combine gifts cards with a discount code.

How do I apply my Discount Code?

Simply enter the discount code during checkout in the field “Gift Card or discount code” and click “Apply”. The amount of the dicount will be deducted from your cart total. 

Please note that only one discount code can be applied per order and cannot be combined with any other promotions or offers. Discount code can be combined with E-Gift Cards, though.

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